SHIPPING & DELIVERY STANDARDS

 

Same-Day Delivery (Edmonton, St. Albert & Sherwood Park)

• If your order & payment is confirmed by 1:30 PM Weekdays (MDT), we will process and deliver your order on the same day.
• If your order & payment is not received by 1:30 PM (MDT), we will process it and deliver your order the next business day.
• Please note sometimes there are delays when you send your payment through EMT. 
• For the best and timely experience, please provide us detailed and precise delivery instructions. For example, location, apartment buzzer # or any additional instructions if necessary in the memo box of the checkout section.
• We are closed on weekends and holidays.

PROOF OF AGE

• All products sold from Vape On YEG are intended for those who meet the legal vaping age in their respective province.
• If you are unsure of your province's minimum age requirement, please check here.
• By law, proof of age (government-issued photo ID) must be confirmed by our team before your package leaves Vape On-YEG. If your proof of age is not collected beforehand, your package will be held until we receive the proper ID verification.

SHIPPING COSTS

• We offer FREE Standard Shipping Canada-wide on orders over $75 CAD. Orders under $75 are subject to a flat $15 Canada-wide shipping fee. (Sale and Clearance Items Excluded.)
• Same-Day Local Delivery is available for Edmonton, St. Albert & Sherwood Park at a flat rate of $7.95. Orders over $50 qualify for FREE local delivery.

Standard Shipping (Canada)

• Thank you for your purchase with us! We're just as excited to ship out your order as much as you are to get it! We do our best to process orders every day, to get them shipped out as soon as possible. Shipments go out Monday, Wednesday & Friday. If your order is placed on a Saturday or Sunday, please expect the shipment to go out during the following business day. Orders placed on holidays will also be processed the following business day.
• When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to our courier site, Canada Post. To track the order, click on the tracking number located on the email. 
• All shipping times are estimates provided by our shipping courier, Canada Post, and may not reflect the actual delivery duration. For more information on delivery standards please check the Canada Post Website.
• We do our best to package and get your orders out as quickly as possible. However, once the order has left our facility, it is now in the hands of the courier, Canada Post. At this point, we are not responsible for any delays, damages, defects, or losses that can occur. Furthermore, Vape On YEG is not responsible for lost or stolen packages. 

UNCLAIMED & RETURNED PACKAGES

In the instance that your package is unclaimed or the courier has made failed delivery attempts, your package will be returned to Vape on YEG. Once this happens, you will be provided with the following options:

• Re-ship your order – You will need to cover the fee(s) to re-ship your order and any fees associated with unclaimed packages, such as return shipping costs to us.
• Request an order cancellation or refund – Please be advised that any fees associated with shipping cannot be refunded.

All shipping fees are NOT REFUNDABLE

If Vape On YEG incurs a return shipping charge for any unclaimed package, these fees will be deducted from the total amount of your refund.